Organizer Guide

Everything you need to create shows, sell tickets and extras, get your team checking in guests, and get paid — all from your FlikTix dashboard.

Creating Events Price Tiers Add-Ons Merch Bands & Artists Ticket Resale Assigned Seating Attendees Check-In Co-Hosts Referrals Payout Routing Getting Paid Affiliate Program Invite Fans Your Profile

1. Creating Your First Event

From your dashboard, click Create New Event. Fill in the basics — name, date, venue, description, and a poster image — then set up your ticket types below.

Ticket types
Label
General Admission
Price
15.00
Capacity
0 = ∞
Sale starts / ends — optional, leave blank to sell immediately and indefinitely

Each ticket type can have its own sale window — for example, an early-bird price that stops selling at a specific date and time, or a door-price tier that only unlocks the day of the show. Leave the sale dates blank if you just want it available the whole time.

New organizer? Right after you sign up we email you a confirmation link. Click it and you can publish events straight away — until then you can still connect Stripe so you're ready to be paid. Can't find the email? Press Resend in the bar at the bottom of the page (and check spam).

Event Capacity is a hard cap. The Capacity number on the Details tab is the most tickets that can be sold for the whole show, across every ticket type combined — online and at the door. When it's reached, the show shows as sold out; a refund frees a spot back up. Each ticket type's own capacity still applies too, so set a type's capacity to the same number (or 0 for no limit) if it should be able to sell the whole room. Leave the event Capacity at 0 for no overall limit.

Sales tax. FlikTix adds sales tax to every card purchase, online or in person, at one platform-wide rate — it isn't something you turn on or off per show. Tax is charged on the ticket price only, is passed to you with your payout so you can remit it, and is returned to the buyer if a ticket is refunded. Cash sales at the door carry no tax and no FlikTix fee.

Tip: tickets automatically stay listed and purchasable through midnight the day after your event — so a show tonight won't vanish from the site the moment doors open.

2. Price Tiers — Pricing That Steps Up as You Sell

Want your first tickets to go for less? On any ticket type, tick Use quantity price tiers and say how many tickets sell at each price. The cheapest tickets go first, and the price steps up on its own as they sell.

General Admission — price tiers
Tier 1
50 tickets at $15.00
Tier 2
100 tickets at $20.00
Tier 3
150 tickets at $25.00
Capacity
300 (adds up for you)

Buyers always pay the price of the tier their ticket falls in. Someone buying 60 tickets at once pays $15 for the first 50 and $20 for the next 10 — no one has to switch anything on your side. Fans see how many are left at the current price and what it goes up to next, which is a nice nudge to buy early.

Your ticket type's total capacity is simply the tiers added together, and its price follows the first tier — so those two fields lock while tiers are on. Click + Add Tier for more steps, or ✕ to remove one.

Good to know: tiers work on general-admission ticket types. Assigned-seating types keep their own seat pricing.

3. Add-Ons — Parking, VIP Upgrades & More

Offer optional extras at checkout — parking, a poster, a VIP lanyard, a drink voucher. Open your event's Ticket Types tab, scroll down to Add-ons, and click + Add Add-on.

Add-ons
Add-on name
Parking Pass
Price ($)
10.00
Available (0 = unlimited)
100
Max per order
4

You can add a photo (upload your own — fans can tap it to see it larger) and a short description. When a limited add-on runs out it disappears from checkout, and while someone is mid-checkout their add-ons are held for them for 30 minutes so nobody gets oversold.

How you're paid: FlikTix keeps a small share of each add-on sale (the Extras tab shows the exact percentage, currently 10%) and the rest goes to your wallet the moment it's bought — Stripe organizers instantly, PayPal organizers on the event date, exactly like ticket money.

Add-ons are only sold with a ticket (a buyer needs at least one ticket in the order), and discount codes never apply to them.

Platform add-ons: FlikTix may add its own add-ons to your show. They're marked as such, and you can't edit or remove them — that money is FlikTix's, so nothing is taken from yours.
Refunds: need to refund someone's add-on? Let FlikTix know and we'll handle it — your share for that add-on is taken back automatically (we'll email you when it happens). Their tickets stay valid.

4. Merch — Sell What You Make

Sell posters, shirts, stickers — anything you make. Open your event's Extras tab, find Merch, and click + Add Merch Item. A Buy Merch button then appears on your event page, and fans order straight from it. You make it and you ship it; FlikTix handles the checkout, the payment and the buyer emails.

Merch
Item name
Tour Tee
Price ($)
30.00
In stock (0 = unlimited)
40
Max per order
5
Options
Size: S, M, L, XL
Shipping per order — yours to keep
$6.00

Each item can have up to three photos (upload your own), a short description, and options like sizes — buyers pick a size, and can order several sizes in one go. Tick or untick On sale any time to pause an item.

Add a support email under Merch so buyers know where to get help with their orders — it's shown in the Buy Merch window and in their emails. (Leave it blank and questions go to FlikTix.)

How you're paid: FlikTix keeps a small share of the item price (the Extras tab shows the exact percentage, currently 10%). You keep the rest, plus whatever shipping you charge. A $30 tee with $6 shipping, for example, pays you $33. You're paid when the carrier confirms your package was delivered (or sooner, if your buyer confirms they got it) — Stripe organizers right away, PayPal organizers on the event date, same as ticket money.

Your event → Merch Orders
Order #12 — Tour Tee (M) × 2
Ship to: Pat Fan, 55 Elm St, Austin, TX · ship by Oct 24
Mark shipped

Shipping an order: every order lands in your event's Merch Orders tab (a number on the tab shows how many are waiting) with the buyer's address and exactly what to send. You'll also get an email the moment one comes in. Ship it, pick the carrier (or leave it on auto-detect), type the tracking number and press Mark shipped. Your buyer is emailed the tracking, and the order card shows where the package is. Your money is credited when delivery is confirmed, and you'll see it in your Wallet as a Merch Sale.

Why you're paid on delivery: it protects your fans — and you. A tracking number is required, and FlikTix checks it with the carrier. When the package is delivered there's a short buffer (currently 2 days) in which the buyer can say something's wrong; after that, or the moment your buyer taps I got it in their email, you're paid. If a buyer reports a problem, or the carrier reports a delivery problem, your payment waits while FlikTix looks into it. A local courier we can't track? Choose Other carrier — you're paid when the buyer confirms, or after a set number of days if no one reports a problem.

Ship on time: you have 14 days (the Extras tab shows the exact number) to ship each order. We remind you halfway. An order that hasn't shipped by the deadline is refunded to the buyer automatically, and you aren't paid for it — so a fan is never left waiting for something that isn't coming.

Buyers see who ships it: the Buy Merch window says the merch is made and shipped by you, and promises a refund if it isn't sent in time. A tracking number is required to mark an order shipped, and buyers can follow it from their email.
Refunds: merch refunds are handled by FlikTix. If an order you already shipped is refunded, your share of it is taken back and we email you so it never comes as a surprise.
Optional — FlikTix-stocked merch: prefer not to handle anything? Under FlikTix-Stocked Merch on the same tab, tick Also offer FlikTix-stocked merch on this event's page. FlikTix stocks, sells and ships its own items, and you earn a share of the profit (currently half) when each order ships. Both can run side by side — fans see your Buy Merch button and a separate Buy FlikTix Merch one.

5. Bands & Artists — Merch for the Whole Lineup

Putting on a show with several acts? Invite each band or artist to sell their own merch at that show. On your event's Extras tab, under Bands & Artists, type their name and email and press Send invite. They get an email with a link; they log in (or create a free FlikTix account — their merch money is paid into that account's wallet) and accept.

Extras → Bands & Artists
The Loud Ones Accepted
loud@ones.com · 3 items · 5 orders
Remove
Quiet Band Invited
quiet@band.com
Resend

What the band does: on its own Band Merch page it adds its items (photos, prices, sizes), a flat shipping charge, and a support email for buyers' questions. The support email is required — a band's merch isn't shown on your event page until it has one. The band makes and ships its own orders, adds the carrier and tracking number, and is paid into its own FlikTix wallet once delivery is confirmed. FlikTix keeps 10% of the item price (the percentage shown on your Extras tab), exactly as with your own merch.

What fans see: one Buy Merch button, with the merch grouped by seller — yours and each band's. A fan can buy from several acts in one checkout; each seller ships its own part, and each seller's support email is shown so fans know who to ask.

You can Resend an invitation that hasn't been answered, or Remove a band at any time: its merch comes off sale straight away, and any order that's already paid for stays the band's to ship. A status next to each band tells you where it's at — Invited, Accepted, or Accepted — needs a support email.

Each band's orders are its own. Its buyers' names and addresses go to the band alone — they never appear in your Merch Orders tab, which lists only the merch you sell. And the money is the band's: you aren't paid from, or responsible for, a band's merch.
Same protections for buyers: a band has the same number of days to ship as you do (we remind it halfway), and an order it doesn't ship in time is refunded to the fan automatically.

6. Ticket Resale — When a Fan Can't Make It

Plans change. Instead of a ticket going to waste, a fan can list it for resale from their My Tickets page (Can't go? Sell it) at or below that ticket type's current price. You don't have to do anything — it works on its own, and it's good for you: a seat that would have gone empty gets filled, and a sold-out show isn't a dead end.

Your event page
🎟 3 resale tickets available from $15.00 — included automatically when you buy.

How buyers get them: when anyone buys a ticket to your show, resale tickets of that type are sold first (cheapest first), then new ones — automatically, in the same checkout. Fans can also browse the public Resale Tickets page. A show whose own tickets have sold out stays buyable for as long as a resale ticket is listed.

Money: you were already paid when the ticket first sold, so nothing is paid to you a second time. The fan who resold it receives their price as FlikTix Credit once the show is over.

At the door: it's the very same ticket, just with a new holder and a brand-new QR code — the moment it's resold, the old QR stops working, so it can never be used twice. Your Attendees list always shows the person who holds it now.

Extras tab → Ticket Resale
Allow fans to resell tickets to this show
On by default
On

Prefer no resale for a particular show? Untick Allow fans to resell tickets to this show on its Extras tab. No resale tickets are offered and no new listings can be made (anything already listed is hidden, and comes back if you switch it on again).

Good to know: free and comp tickets can't be resold, and assigned-seat tickets can't be resold yet. Listings close automatically once the show has started.
Refunds & cancellations: a resold ticket involves two payments, so it can't be refunded from your Attendees list — doing that would pay the original buyer twice. If you cancel a show, tell FlikTix and we'll refund every resold ticket for you: the current holder, the original buyer, and the resale credit all get settled correctly.

7. Assigned Seating

Running a theater show, a seated dinner, or anything with reserved spots instead of open-floor GA? Turn on Assigned Seating Event at the top of the Ticket Types tab, and any section below can have specific seat numbers instead of just a quantity.

Assigned Seating Event
Seat configuration — VIP section
Label Format
Row + Seat (A12)
Rows
5
Seats per Row
10
Block/Comp Seats e.g. A1, A2, B5 — excluded from sale entirely

Every section can look different. Pick from three seat-label formats depending on your venue:

Capacity for a seating-enabled section is calculated automatically from your row/seat grid — you don't set it by hand. If a few seats are obstructed-view, comped for the band, or otherwise not for sale, list them under Block/Comp Seats and they'll never appear as available to buyers.

What buyers see at checkout
VIP
$45.00 · assigned seating
Select Seats

Instead of a quantity stepper, buyers get a live seat map for that section — available seats are open, taken seats are grayed out, and clicking a seat holds it for them for a few minutes while they finish checking out, so two people can't accidentally buy the same seat.

Once purchased, the seat shows up prominently on the buyer's PDF ticket, in your Attendees list, and at check-in — so your door staff can direct people straight to their seat without extra guesswork.

Mixing seated and GA sections is fine. Assigned Seating only affects the sections you configure it for — you can have a seated VIP section and a standard general-admission floor ticket type on the very same event.

8. Managing Attendees

Every event has an Attendees tab in your dashboard showing everyone who's bought a ticket — searchable by name or email, filterable by ticket type or status.

Attendees
Jamie Rivera
jamie@email.com · General Admission
Void
Alex Chen
alex@email.com · VIP
Check In

Need to give someone a free ticket — a band member, press, a giveaway winner? Click + Comp Ticket, enter their name and email, and it's issued instantly with a real PDF ticket and QR code, same as a paid purchase.

You can also export the list as a CSV, print a physical door list, or email your whole attendee list at once. The attendee count always reflects genuinely valid tickets — void and refunded tickets are never counted, no matter which filter you have selected.

9. Check-In Staff & the Scanner App

The Door / Check-In tab is where you handle check-in on the night of the show — both for yourself and anyone helping you at the door.

Door / Check-In
📷 Open Scanner
+ Generate Door Access Code
Jamie Rivera
General Admission
Check In
Alex Chen
VIP
✓ Checked in

Select a show, then click "📷 Open Scanner" to launch the actual door app — it opens straight to a full alphabetical guest list with a Check In button next to each name, and a Scan tab at the top if you'd rather scan QR codes from tickets directly.

Bringing on door staff? Two options: add a staff account (they need an existing FlikTix login) for standing access any time, or generate a one-off door access code/link for a volunteer who doesn't want an account. Check the "all my current and future shows" box if they'll be helping at every event, not just this one.

Selling tickets at the door. The door app has a Sell tab (also reachable from the 💵 Door Sales button on your Door / Check-In tab). Staff tap + on each ticket type, see the total, then take payment:

Set a Door price per ticket type in the Ticket Types tab (for example $15 advance, $20 at the door); leave it blank to charge the advance price. Anyone who can check people in can sell, and checks the new guests in on the spot if they choose. Open Door totals at the bottom of the Sell tab to see presale, cash and card sales for the night. Assigned-seating sections are sold online only. The event's Capacity is enforced at the door too.

Anyone with staff access logs in and goes to My Check-Ins to see every show they can check people into.

10. Co-Hosts

Bringing on a partner, manager, or booking agent? The Co-Hosts tab lets you give someone full view access to your events, attendees, and analytics — without letting them make any changes. They can't comp or void tickets, email attendees, manage check-in staff, or touch your wallet.

Co-Hosts
Jordan Blake (All Shows)
jordan@email.com
Remove
Enter their FlikTix account email…
All Shows ▾
+ Add Co-Host

Choose the scope when you add someone: All Shows gives them access to every event you run, now and in the future. Or pick one specific event from the dropdown to limit them to just that show — handy for a one-off collaborator who doesn't need to see your whole catalog.

Once added, they'll see a "Viewing As" selector appear in their own sidebar — letting them switch between your dashboard and any others they co-host for, or their own if they're an organizer too.

Your wallet stays private. Co-hosts never see your balance or Stripe details, and they never receive any funds from events they co-host — money always goes to you, exactly as if they weren't there.

11. Referral Program

Know another promoter who'd do well on FlikTix? The Referrals tab gives you a unique link to share — when someone signs up through it and their first show actually happens with a real ticket sold, you get a $10 cash bonus, sent straight to your wallet.

Your referral link
fliktix.com/become-an-organizer/?ref=X7K2P9Q
Copy
Total earned
$30.00
Referrals
3

Share your link anywhere — text, social, email. Anyone who signs up through it shows up in your Referrals tab with a status: Pending first sale while they're getting set up, then Qualified and Rewarded once their first show actually happens with a valid ticket sold.

Why the wait? The bonus only pays out after their first show actually takes place — not just when they sign up. It's what keeps the program fair and makes sure every referral is a real organizer running a real show.

12. Payout Routing & Splits

Running a show at a venue that takes a cut of the door? Co-promoting with someone else? The Payout Routing tab lets you send some or all of a show's money to another FlikTix account automatically — no manual Venmo after the night's over.

Payout Routing — Link an Account
Their FlikTix account email…
+ Request Link
The End HTX Active
booking@theend.com
Unlink

Nothing routes anywhere until the account you're linking to approves the request from their own dashboard — so a link can't move money without both sides agreeing to it first.

Once linked, route Ticket Sales and your $1/ticket incentive independently — either as your account-wide default, or overridden for just one show from that event's Extras tab. Two ways to split either stream:

Paying several artists or bands. In the show's editor, under Payout Routing → Artist / Band Payouts, add a row for each linked person and choose how they're paid:

You keep whatever is left, plus all sales tax. Percentages can't total more than 100%, each person can be listed once, and everyone must be an approved linked account. While any artists are listed, they replace the single "Ticket Sales →" routing for that show. Every artist gets their own payout, and if a ticket is refunded each one is charged back exactly what that ticket paid them.

Unlink anytime. If you remove a linked account, anything still routed there automatically falls back to you — no show is ever left routing money to an account that's no longer connected.

13. Getting Paid

Every ticket sale credits your Wallet tab automatically — the full ticket price plus a $1 incentive per ticket sold. FlikTix's service fee is charged to the buyer, never deducted from you.

Wallet
Primary balance
$260.00
Incentives earned to date ($1 per ticket sold)
$12.00
Pay Out to Debit Card

Pick how that money actually reaches you from the Wallet tab — two options, with different timing:

Method
Stripe
When you're paid
Per sale, instantly
Method
PayPal
When you're paid
Once per show, on the event date

Stripe requires connecting a bank account or debit card — click Continue Setup on your Wallet tab and follow Stripe's prompts to verify your identity. Once connected, every sale pays out immediately, instantly to a supported debit card or in 1–2 business days as a standard bank transfer.

PayPal just needs your PayPal email — no connection flow required. Money doesn't move per sale, though: it builds up and pays out once, on the date of each show. That's deliberate — PayPal has no way to automatically pull a payout back the way Stripe can, so waiting until the event date means a refund requested beforehand can simply be cancelled before any money moves, rather than needing to be clawed back afterward. The tradeoff is no early cashflow from advance sales if you're on PayPal.

Your balance is protected. Stripe payouts only ever happen because a real sale (or a scheduled PayPal release, if that's your method) triggered them — nothing pays out on a schedule you set yourself, and nothing ever moves except in response to an actual ticket sale.

14. Affiliate Program

Anyone with a FlikTix account — not just organizers — can earn money sharing your events. It's automatic: there's nothing you need to turn on, and it never costs you anything.

Your affiliate link
fliktix.com/events/your-show/?aff=K7PX2Q
Copy

Anyone can grab their own code from their Wallet tab and append it to any event's URL as ?aff=CODE. When someone buys a ticket through that link, the affiliate earns a percentage of the ticket price, credited automatically to their wallet.

It never reduces what you get. The affiliate's cut is added on top of the normal buyer fee — your share of ticket sales and FlikTix's fee are both completely unaffected by whether an affiliate link was used. You also can't be paid a commission on your own event through your own link.

15. Invite Fans

Upload a mailing list and invite people in a specific city to a show, directly from the Invite Fans tab — no separate email tool needed.

Invite Fans
Choose CSV File
contacts.csv
Event
Friday Night Showcase
City
Houston, TX (412)

Your CSV needs email, name, and city columns — uploading again later updates existing contacts instead of creating duplicates, so your list only grows. Pick a show and a city, and an invite (your event's image, date, and ticket link) is generated automatically — edit the subject and message before sending if you want to add your own voice.

Emails go out gradually rather than all at once — roughly 25 every 15 minutes, shared across the whole platform — to keep deliverability healthy. A large list can take several hours to fully send; check back on the Invite Fans tab to see progress, and every email includes a working unsubscribe link.

16. Your Organizer Profile

Your public profile page is where fans discover you — it lists your upcoming shows automatically and can include a bio, photos, and links to your social media.

Your Organizer Name
A short bio about who you are and what kind of shows you put on.
Instagram
Spotify

Edit yours anytime from your dashboard under Edit Profile — upload a cover photo and avatar, write your bio, add social links, and upload photos to your gallery.

Every event page also has a Share button so fans can post directly to Facebook or X, or copy a link — the more your shows get shared, the more tickets you sell.

Questions we didn't cover here? Reach out and we'll help directly.